What you're agreeing to when you book with us. Pricing, deposits, and payment details are shared directly after your enquiry.
Send us an enquiry through the website. We'll reply within 24 hours to confirm availability and share full pricing, deposit details, and payment instructions.
A booking deposit holds your date. A separate refundable camera security deposit is taken before the kit ships. Full details, amounts, and payment methods are provided in our booking confirmation.
Nothing ships until all deposits are received.
Date changes are free if requested 30+ days out and we have availability for the new date.
The kit ships approximately one week before your event. You're responsible for being available to receive it (signed-for delivery via courier).
The rental window is centred around your event date. Return shipping is included via a pre-paid waybill inside the kit. Our courier collects from your address.
Late returns may incur extension fees, which will be outlined in your booking confirmation.
Accidental damage (spills, drops, scratches in normal use) is covered by our basic insurance. Your security deposit comes back in full.
Deliberate damage, loss, or theft comes off the security deposit.
What you don't pay for: kit that arrives damaged, accessories breaking under normal use, or camera failures due to age or electrical faults.
Edit timelines vary by package and are confirmed at booking. Films are delivered as a private Vimeo link, yours to download, share, or embed. No expiry, no watermarks.
One round of revisions is included. Additional revision rounds are available at a fee outlined in your booking confirmation.
If a camera malfunctioned and there's no usable footage, we'll discuss your options directly and discount accordingly.
The raw footage your guests capture, and the final edit we produce, belong to you. We don't retain rights for portfolio use, social media, or marketing without your explicit written permission.
If we want to feature a clip from your event, we'll ask first. The default answer is no.
We do our best to ship a working kit, edit it well, and deliver on time. We're not liable for: a guest forgetting to press record, footage being unusable due to user error, or courier delays outside our control.
Our maximum liability under any booking is the total amount paid to us for that booking. We're not liable for any consequential or indirect losses.
The version that applies to your booking is the one published on this page when you paid the booking deposit.
South African law governs these terms. We'd much rather sort things out by email. Write to info@chrisjoubertcontent.com first.
For privacy questions, see the privacy policy.